Service Management Operations Strategy Information Technology Review

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Service Management Operations Strategy Information Technology Features Comparison Tables

Service Management: Operations, Strategy, Information Technology

Service Management: Operations, Strategy, Information Technology

Service Management: Operations, Strategy, Information Technology Features

  • Used Book in Good Condition
Balancing conceptual and applied coverage of all aspects of the management and operation of services, "Service Management" has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written by one of the top authorities on the subject, and it is designed to develop students' skills in both strategic and operational issues pertaining to services. The Seventh Edition also offers the latest information on Six-Sigma and RFID, as well as recent developments in other important industry topics. Text coverage spans both qualitative and quantitative aspects of service management and offers flexibility in courses, offering varying approaches to the study of service operations. The new edition is designed to develop students' skills in both strategic and operational issues pertaining to services.

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Service Management: Operations, Strategy, Information Technology

Service Management: Operations, Strategy, Information Technology

Service Management: Operations, Strategy, Information Technology Features

    The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.

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    Service Management: Operations, Strategy, Information Technology 7th (seventh) Revised Edition by Fitzsimmons, James A. (2010)

    Service Management: Operations, Strategy, Information Technology 7th (seventh) Revised Edition by Fitzsimmons, James A. (2010)

    Service Management: Operations, Strategy, Information Technology 7th (seventh) Revised Edition by Fitzsimmons, James A. (2010) Features

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      Service Management: Operations, Strategy, and Information Technology

      Service Management: Operations, Strategy, and Information Technology

      Service Management: Operations, Strategy, and Information Technology Features

        Designed for courses in service management, service operations management, or operations management. This book looks at services and the economy, the service concept and competitive strategy, and managing service operations.

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        Service Management: Operations, Strategy, Information Technology 8th International edition by Fitzsimmons, James A., Fitzsimmons, Mona J., Bordoloi, Sanje (2013) Paperback

        Service Management: Operations, Strategy, Information Technology 8th International edition by Fitzsimmons, James A., Fitzsimmons, Mona J., Bordoloi, Sanje (2013) Paperback

        Service Management: Operations, Strategy, Information Technology 8th International edition by Fitzsimmons, James A., Fitzsimmons, Mona J., Bordoloi, Sanje (2013) Paperback Features

          Service Management: Operations, Strategy, Information Technology 8th edition Fitzsimmons 2013

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          Service Management: Operations, Strategy, Information Technology (Custom Edition for Baruch College)

          Service Management: Operations, Strategy, Information Technology (Custom Edition for Baruch College)

          Service Management: Operations, Strategy, Information Technology (Custom Edition for Baruch College) Features

            The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.

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            Service Management Operations, Strategy, Information Technology by Fitzsimmons, James A. [McGraw-Hill,2010] [Hardcover] 7th Revised edition

            Service Management Operations, Strategy, Information Technology by Fitzsimmons, James A. [McGraw-Hill,2010] [Hardcover] 7th Revised edition

            Service Management Operations, Strategy, Information Technology by Fitzsimmons, James A. [McGraw-Hill,2010] [Hardcover] 7th Revised edition Features

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              Digital @ Scale: The Playbook You Need to Transform Your Company

              Digital @ Scale: The Playbook You Need to Transform Your Company

              Digital @ Scale: The Playbook You Need to Transform Your Company Features

                A blueprint for reinventing the core of your business

                Value in the next phase of the digital era will go to those companies that don't just try digital but also scale it. [email protected] examines what it takes for companies to break through the gravitational pull of their legacy organizations and capture the full value of digital. Digging into more than fifty detailed case studies and years of McKinsey experience and data, the authors, along with a group of expert contributors, show how companies can move beyond incremental change to transform the business where the greatest value is generated—at its core. The authors provide practical insights into the three pillars of digital transformations that successfully scale: reinventing the business model, building out a business architecture from the customer back into the organization, and establishing an 'amoeba' IT and organizational foundation that learns and evolves. This is the ideal guide for all leaders who recognize the power and promise of a digital transformation.

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                Service Management: Operations, Strategy, and Information Technology. Custom Edition for Baruch College

                Service Management: Operations, Strategy, and Information Technology. Custom Edition for Baruch College

                Service Management: Operations, Strategy, and Information Technology. Custom Edition for Baruch College Features

                  Highlight important sentences.

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                  Service Management: Operations, Strategy, Information Technology with CDROM

                  Service Management: Operations, Strategy, Information Technology with CDROM

                  Service Management: Operations, Strategy, Information Technology with CDROM Features

                  • Service Management: Operations, Strategy, Information Technology
                  • James A. Fitzsimmons
                  • 9780073377834
                  • China
                  Balancing conceptual and applied coverage of all aspects of the management and operation of services, "Service Management" has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written by one of the top authorities on the subject, and it is designed to develop students' skills in both strategic and operational issues pertaining to services.New material on Professional Service Firms highlights IBM's initiative to establish a Service Science, Management, and Engineering discipline. The Sixth Edition also offers the latest information on Six-Sigma and RFID, as well as recent developments in other important industry topics. Text coverage spans both qualitative and quantitative aspects of service management and offers flexibility in courses, offering varying approaches to the study of service operations. The ancillary package includes student CD-ROM and Website that includes self-test quizzes, video clips, ServiceModel Software, and the Mortgage Service Game.

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                  What people says about Service Management Operations Strategy Information Technology

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